Privacy Policy

Last updated: June 16, 2025

1. Introduction

Electric EnerHub Limited ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website electric-enerhub.com and use our services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Electric EnerHub Limited is the data controller responsible for your personal data. Our contact details are:

  • Address: 123 Canary Wharf, London E14 5AB, United Kingdom
  • Email: [email protected]
  • Phone: +44 20 7946 0958
  • Company Registration Number: 12345678

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

  • Name and contact details (email address, phone number, postal address)
  • Business information (company name, job title)
  • Communication preferences and marketing consents
  • Technical information (IP address, browser type, device information)
  • Website usage data and analytics

3.2 How We Collect Information

We collect information through:

  • Contact forms and newsletter subscriptions
  • Email communications and inquiries
  • Website cookies and tracking technologies
  • Phone calls and meetings
  • Third-party integrations and analytics services

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: For marketing communications and non-essential cookies
  • Contract Performance: To provide our services and fulfill contractual obligations
  • Legitimate Interests: For business operations, website analytics, and service improvement
  • Legal Compliance: To comply with legal and regulatory requirements

5. How We Use Your Information

We use your personal data to:

  • Provide and improve our virtual goods and digital services
  • Respond to inquiries and provide customer support
  • Send newsletters and marketing communications (with consent)
  • Analyze website performance and user behavior
  • Comply with legal obligations and protect our business interests
  • Prevent fraud and ensure website security

6. Data Sharing and Disclosure

We may share your personal data with:

  • Service Providers: Third-party companies that help us operate our business (hosting, analytics, email services)
  • Business Partners: Trusted partners who assist in delivering our services
  • Legal Authorities: When required by law or to protect our legal rights
  • Business Transfers: In the event of a merger, acquisition, or sale of assets

We do not sell your personal data to third parties for their marketing purposes.

7. International Data Transfers

Your personal data may be transferred to and processed in countries outside the UK. We ensure adequate protection through:

  • European Commission adequacy decisions
  • Standard Contractual Clauses (SCCs)
  • Binding Corporate Rules or certification schemes

8. Data Retention

We retain your personal data for as long as necessary to:

  • Provide our services and fulfill contractual obligations
  • Comply with legal requirements (typically 6-7 years for business records)
  • Resolve disputes and enforce our agreements

Marketing data is retained until you withdraw consent or we determine it's no longer relevant.

9. Your Rights

Under UK data protection law, you have the following rights:

  • Right of Access: Request copies of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restrict Processing: Limit how we use your data
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Object to processing based on legitimate interests
  • Rights Related to Automated Decision-Making: Protection from automated profiling

To exercise these rights, contact us at [email protected].

10. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality and security
  • Analyze website performance and user behavior
  • Provide personalized content and advertisements
  • Remember your preferences and settings

For detailed information about our cookie practices, please see our Cookie Policy.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and staff training
  • Incident response procedures

12. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal data from children under 16. If we become aware that we have collected such data, we will take steps to delete it promptly.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Updating the "Last updated" date
  • Sending email notifications for significant changes

14. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

  • Email: [email protected]
  • Phone: +44 20 7946 0958
  • Address: Electric EnerHub Limited, 123 Canary Wharf, London E14 5AB, United Kingdom

15. Complaints

If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

  • Website: ico.org.uk
  • Phone: 0303 123 1113
  • Address: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
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